delivery terms

Terms of delivery

We strive to deliver your purchased products as quickly as possible, taking into account our office hours and product availability. Typically, items are shipped the day after your order and payment confirmation are received. We understand that waiting is frustrating, and we'll do our best to minimize any delays. Please read the following details for a comprehensive understanding of our delivery process.

Product availability & potential delays

While rare, occasionally an item you’ve ordered may be temporarily out of stock. In such instances, we will delay shipment until we receive a new supply from our supplier. If the resupply is expected to take a significant amount of time, we’ll contact you to confirm if you'd prefer a partial shipment. Items temporarily out of stock will not be substituted with alternatives, and a refund will be issued for the unavailable item.

Completing your order – the ‘only complete’ option

If you prefer to receive only a complete order, please indicate this in the comment field during the final order checkout step by writing “only complete.” This ensures you won’t receive a partial shipment. We want you to be completely satisfied with your purchase and offer this option for your convenience. When a product displays 'In Stock,' you can be confident that we have it ready for shipment.

Shipping carriers

We utilize reliable courier services for order distribution, including **GLS**, **DHL**, and **DPD**. You’ll receive a notification via email or SMS when your order is handed over to the courier. This will include tracking information allowing you to monitor the progress of your delivery. We aim for transparency and keep you informed throughout the shipping process.

Delivery costs & free shipping

The standard delivery cost within the **European Union** is **€12.00**. Enjoy **free shipping** on purchases exceeding **€250.00**. Shipping costs and processes for destinations outside of the European Union are handled individually and will be communicated to you during the order process. Please contact us for specific international shipping rates and timelines.

International shipping

Shipping orders outside of the **European Union** is handled on a case-by-case basis. Due to varying international customs regulations and shipping rates, we require individual assessment. Please contact us for a personalized shipping quote and estimated delivery timeframe. We'll provide you with all the necessary information before processing your international order.